This is the most popular volunteer role at Santas Anonymous, delivery drivers pick up toys from Santa's Depot and deliver toys to families all over Edmonton. Delivering toys is a time-honoured tradition for many in the community - we truly couldn't do it without you!
New Volunteer at Santa's Depot? Fill out the application here!
Already a Volunteer? Click here to access the Santas Volunteer Portal and register for a delivery shift
Delivery Drivers with appointment times:
Delivery Drivers without appointment times:
Before you shift create an account at www.christmasservices.ca so you're all set to scan your deliveries when you arrive at Santa's Depot!
Porters work together to help Delivery Drivers by bringing gift packages from Santa's Depot to their vehicles. Youth ages 16 and over are welcome to volunteer as porters, but one adult lead porter is required per four youth. All volunteers must be able to work independently and be capable of carrying loads of gifts to vehicles.
Saturday Shifts: 7:00am-11:00am, 10:30am-2:30pm & 2:00pm-5:00pm
Sunday Shifts: 9:00am-1:00pm
YES! If scheduled delivery day shifts are full, you can still join us on Delivery Days!
We have two designated standby lanes for drivers without booked shifts, it may take a little longer to get through, but our elves will do their best to send you off with gift bags to deliver.
Delivery Days are December 16 & 17, 2023. Delivery appointments will be scheduled in 15-minute time slots.
- Saturday December 16 7:30am-4:45pm
- Sunday, December 17 9:30am-11:30am
There is no app to download this year - we're using a new delivery system that does not require an app download. More information will be provided closer to delivery days.
We are in need of Parking and Traffic Control Volunteers in Groups of 2-20 on Delivery Days. Volunteers must be over 18, please note that this is an outdoor job, volunteers must be able to stay for the full shift.
We are also in need of porters to help bring toys out to driver vehicles. Click here for more info
You may take as many packages as you like as long as they fit in your sleigh! If this changes throughout the day, you'll be updated when you arrive.
The Delivery Day Parking lot is located at 7008 120 Ave. Follow the signs to the Delivery Days Parking Lot! You'll also receive a reminder email the day before your shift with a link to the map.
Please arrive no earlier than 15 minutes before your scheduled shift time.
Please bring your valid insurance and driver's licence, a smartphone and your favourite elves!
You will need to step out of your vehicle to load up the toys, so please dress for the weather.
On average, it takes approximately 2 hours to deliver 8 packages.
No, we divide the city up into 18 delivery zones, and the deliveries are dispatched by emptying one zone at a time until all zones have been completed. With the drive-thru delivery system, it's simply impossible to have each driver choose a specific area of the city.
Bring the family's gift bag to the door and knock or ring the doorbell. Look at the tag for more instructions (ie. basement suite, buzzer number or broken doorbell). Toys must be left with an adult or older teenager (16+), please don't leave the bag with a child, neighbour or on the front step - even if you're asked to by the recipient.
If they're not home, mark the bag as undeliverable in your driver app and bring the bag back to Santa's Depot.
You are welcome to phone or text the number on the delivery tag for instructions. After calling, if you are still unable to deliver the bag, mark is a undeliverable in your driver app and return it to Santa's Depot.
Yes, you can leave the package with any adult at the home. If there is no adult or older teenager (16+), please return the package with the address tag attached to Santas Depot by 6pm Saturday and 3pm Sunday.
No, the bag must go to an adult within the home at the address on the bag. Even if the recipient requests it, please do not leave the bag on the front step or at another address. The recipient will have an opportunity to make an appointment to pick up the toys the following week.
On occasion a family’s situation changes, and they may refuse the delivery of the package. If this is the case, please mark it as refused in your driver app and return the bag to Santa's Depot.
Sure, you can try again later on the same day if time permits. If the bag still can't be delivered, mark the bag as undeliverable in your driver app and bring the bag back to Santa's Depot.
Delivery Days goes ahead sleet, snow or shine! The snowier or colder it is the more important it is for drivers to come out and make sure we get the toys delivered.